The situation at least seems to be improving. Select Audio output. Disney launched its streaming competitor Tuesday and if you've tinkered around in the settings of the app there's a way to turn off any pesky background video from autoplaying. ... Crafting the Sound and Rhythms of 'The Underground Railroad' All other apps have sound. The introduction of Disney Plus in the UK and other parts of Europe has coincided with the rapid spread of the Coronavirus. Disney+ is now officially live. Such complaints are far fewer in number though as the vast majority continues to face the issue solely on Disney’s streaming app. But given that other services such as Netflix and Prime Video have had no issue with Dolby Atmos content, it could suggest the Disney+ app is the issue. All your favorite Disney Channel, Disney Junior and Disney XD TV shows, games, Disney Channel Original Movies and live TV are now in one place – whenever, wherever! We recommend following the steps in the order listed below. Forgot to add if the above makes no difference, switch off the television and box and try temporary removing the HDMI cable at both ends or try a different cable or HDMI socket on the television if both Disney + and Netflix is not playing any sound. In this option, you will see Navigation sounds, Surround Sound, and Advance Audio Option. If you've got sound problem on your Sky+ box, this troubleshooting guide will help get you back up and running again: No sound - No sound on your Sky box? Detection is automatic. Thanks for updating this thread. My TV has the latest OS, Android 9, and latest firmware, v6.3626. Atmos works well in netflix but disney plus doesn’t have the option listed in any movies. I can access Disney Plus via Roku OR through Samsung SmartTV apps and all other channels/apps (Netflix, Prime Video, etc.) Joining other streaming providers Netflix, Amazon Prime and Apple TV Plus in reducing bit rates, Disney has announced that they would launch in the UK and Western Europe with reduced bit rates, following a request by the European Commissioner Thierry Breton. But one issue I AM having I think is more due to my crappy broadband. Why am I getting low-quality video instead of 4K Ultra HD? Here are more steps to fix the fire stick no sound issues: 1. ... Amazon, Disney Plus and much more. 12-07-2019 12:03 PM I have a Samsung Q60R soundbar (hooked up to a Sony X900E tv) and I am having issues with the DIsney Plus app and random audio drops. Now this only has issues with the Android TV app (I understand most people probably have Samsung tvs here). “Currently titles are only listed as being available in 5.1, but the app only plays sound through our TV instead of through the soundbar. We imagine this may either be a compatibility issue, or Disney dialling back bandwidth due to streaming restrictions with the coronavirus outbreak.” All your favorite Disney Channel, Disney Junior and Disney XD TV shows, games, Disney Channel Original Movies and live TV are now in one place – whenever, wherever! It has come to my attention the center speaker does not play while watching anything on the streaming service. Got the new chromecast with google tv. anyway - change the global Roku menu audio system settings to stereo for Disney plus app sound to correctly output. If you notice that not all videos are affected and a power cycle doesn’t resolve the issue, please contact us so we can investigate. I had the same issue. A remote control is included in the scope of delivery, which works with buttons or voice commands. In 2021, Disney added a net of about 5 titles per month. Disney Plus (Disney+) is a natural rival to the likes of Netflix, Amazon Prime Video and Apple TV+, available in loads of countries – US, Canada, Australia, New Zealand, the UK and several European countries.It offers a rich catalogue of films and TV shows from Disney and its subsidiaries – Lucasfilm, Marvel, Pixar and National Geographic, as well as a slate of new Disney+ Originals. Disney+ is the home for your favorite movies and TV shows from Disney, Pixar, Marvel, Star Wars, and National Geographic. Other issues, granted, had to do with the apps Disney pushed out at the last minute. This is basically the textbook definition of switching something off then on, but sometimes it is enough to fix the no sound issue. Today I’ve got some news that hits the ultimate trifecta of my interests: Disney, Entertainment, and Accessibility! Disney largely fixed this issue … If these steps don't immediately resolve your audio issue, then: 1. Check the sound or video after each step to see if it’s fixed the problem. Just setup the new Samsung Q70T, enabled Atmos (Settings > Sound > Expert Settings > Enable Dolby Atmos Compatibility), started Disney Plus app selecting a movie that I know has Atmos (which I confirmed on my LG CX TV), but all i get is 5.1. This ONLY happens on Disney+, and seems to happen on ANY show we watch on Disney+. That might be due to server issues, Wi-Fi connectivity, device compatibility issues and a lot more. If your device is connected directly to your TV, check your Netflix app audio options. Confirm your device meets our minimum system requirements. This is only an issue with some of the content on Disney plus. If another title plays without issue, go to the Viewing Activity page and select the Report a Problem link next to the title that didn't work.. These help steps will fix the issue; Skipping sound - If the sound on your box is skipping or breaking up, follow these steps to resolve the problem I have a quick question regarding disney plus. The tech issues left Disney fans waiting just a little bit longer to explore the service’s catalog, which includes an array of classic Disney content, “Star Wars,” and new TV series. Here’s what you need to know. Please enter your email and password log in credentials to start streaming movies and TV series from Disney+ streaming. Come on Sky, Sonos and Disney, this is proper rubbish, I didn't pay £49.99 for a year to have stero sound… Unlike the initial general teething issues, the problem hasn’t gone away nor is … On TV-connected devices, visit the settings menu and ensure that Stereo (or Normal) is selected for audio. Why won't my video play? I'm having an issue with their audio where it'll play from the living room receiver surround sound speakers no problem, but as soon as I use Bluetooth connected headphones, no audio. I'm having the exact same issues as OP mentioned. There’s also another issue at play where 5.1 surround sound fails to work on any app be it Amazon, Netflix, or Disney+. Is this going to be fixed soon, I have atmos on Netflix, my 4k uhd movies, and my xbox games. For Android TV™ and Google TV™, clearing the data and cache of an app may resolve sound issues. Disney has recently launched its video streaming service, Disney Plus which is officially known as Disney+, in an effort to challenge the already booming video streaming market. Select Digital audio out, then set to PCM. 4 Kudos. On the fire stick, under Settings>Display&Sounds>Audio>Surround Sound , it was set to “Best Available”. Select Audio output. At the Surround Sound, there are multiples sub-options, including best available, Stereo, Always Dolby Digital Plus and Always Dolby Digital option. Since the early days of Disney+, subscribers have taken to forums, including Reddit, to point out how buggy Disney’s streaming service is on the PS4. I had issue with Disney not sending atmos to the amp so bought a 4K fire stick - job done and amp now receives sound as it should - yes it’s £50 but cheaper than changing amps/TVs etc CPU : Ryzen 5 3600XT @ 3.8/4.5GHz, Graphics Card : AMD RX 5700XT, Disney Plus launched in the States in November 2019, rolling out to other territories (including Europe and the UK) the following March. Most Dolby Atmos tracks are dynamic and can work for a 5.1 system to a 9.1.6 system and beyond, the only limit is how many audio objects are playing. If all else fails, make sure you contact the Disney Plus Help account on Twitter, as they might be able to let you know if there are any problems or planned maintenance in store. Disney+ has a Dolby Atmos problem. Ten percent might not sound like much, but giving that much to Amazon could be quite significant for Disney. If you have problems with any of the audio described titles on Disney+, please call or email the Disney+ Help Desk: 888-905-7888. My typical listening volume is around 40 but I have to turn up to 60 when watching Disney Plus. In comparison to the U.S. launch, Disney Plus Australia subscribers have had a pretty smooth run when it … What are the Disney+ Internet Speed Recommendations? Credit: Disney… After a free seven-day trial, the service costs $6.99 per month (or $69.99 per year). Disney+ is now officially live. Hulu alone generated $1.5 billion in ad revenue last year. Disney Plus users are having a hard time to access their accounts and the reason is the flurry of errors popping up on every device. sound fine. I have a problem with Disney+ Disney+ outages reported in the last 24 hours The audio is instead outputted through the regular 2-channel stereo mode. By Simon Cohen November 19, 2019. This is near the max volume I would normally use under any other circumstance. The Disney Plus app is now available for installation on the Fire TV Stick 4k and Fire TV devices.. Another issue is that Disney is also pre-rendering it's Dolby Atmos tracks. If the issue affects multiple shows or channels, move on to the next step. Despite the reported friction between Disney and Amazon prior to the release of Disney Plus, the two companies have appeared to reach an agreement, as Disney Plus is compatible with Amazon Fire TV devices. Alexa … First, when Disney provides a Dolby Atmos or DTS HD Master Audio mix with one of its films on Blu-ray or 4K Blu-ray, it … If you’re anything like most parents, you’re pumped about having the entire Disney vault at your fingertips, even if some classics are better than others.You’re also probably really into baby Yoda, on The Mandalorian, and honestly, we can’t blame you. Disney Plus streams movies and shows from Disney as well as programming it acquired in its takeover of Fox, like The Simpsons. Disney Plus (Disney+) is a natural rival to the likes of Netflix, Amazon Prime Video and Apple TV+, available in loads of countries – US, Canada, Australia, New Zealand, the UK and several European countries.It offers a rich catalogue of films and TV shows from Disney and its subsidiaries – Lucasfilm, Marvel, Pixar and National Geographic, as well as a slate of new Disney+ Originals. Disney no doubt prepared for heavy traffic on launch day traffic, but there are also limits to what can be done in advance to mitigate issues like this. If you don't see the Report a Problem link, the problem has automatically been reported. Disney+ debuted November 12, 2019. Our advice is going to help you determine the reason why you have playback problems on … Article continues below advertisement. While some users were able to log into their Disney Plus accounts without issue, many fans were victims of the type of high traffic connection problems … Check your audio settings. It won’t necessarily work for you, but this worked for me. But Chromecast isn’t the only software that has experienced issues with the … ... Amazon, Disney Plus and much more. In late March … If you have an external audio system connected to your device, Disney+ will detect and deliver the highest-quality audio the system can support. Disney Plus has a long way to go before it's ready to stand shoulder-to-shoulder with services like ...[+] Netflix, Hulu and Amazon Prime. The issues are two fold. How do I clear my browser cache? If the issue affects multiple shows or channels, move on to the next step. If you just started using Disney Plus, that's not a problem. You have to go into settings on you Apple TV and go to audio and video settings. If you notice that not all videos are affected and a power cycle doesn’t resolve the issue, please contact us so we can investigate. https://www.gottabemobile.com/common-disney-plus-problems-fixes Change from either 4k hdr to 4k sdr or from 1080p hdr to 1080 sdr. If surround sound (5.1) is selected, try changing it to Stereo instead. And the Disney Plus app should be able to override those to prevent annoying issues. Disney Plus: Issues on Android. Skip this step if unavailable. A lot – not all, but a lot – of the issues people were complaining about had to do with their own ISP and its inability to stream HD content. Why You Are Facing Disney + Blue/Black/Green Screen Errors. Low power consumption or frequent power cuts. Sometimes it'll happen 2-3 times in a 10 second period, then won't happen again for another 5 minutes. The monthly fee was Related: Disney’s Primary Focus Now On Streaming. I have a Dolby atmos sound bar and everything else works but for some reason the highest sound quality on the Disney plus app on Xbox is 5.1 surround sound. Is this going to be fixed soon, I have atmos on Netflix, my 4k uhd movies, and my xbox games. Guessing it’s a Disney app Lucas Dolby thing trying preserve the true Dolby if its there - bet it sounds awesome. Like every few minutes. Basic AirPlay troubleshooting tips Moving to a more basic subset of troubleshooting tips, there are some issues that have been cropping up with AirPlay itself. Disney+ (Disney Plus) is a video streaming service, offered by Disney. Select the “Audio” option at the 3rd option on the list. By 5 p.m. Eastern, Disney Plus … Check it out below. I have a Dolby atmos sound bar and everything else works but for some reason the highest sound quality on the Disney plus app on Xbox is 5.1 surround sound.
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