2) He told me to sell it online and buy something else – are you serious? Détails de la promotion, Loading Offers.... Horrible my call never goes through and someone keeps hanging up. You can also fax this office using the number (780) 930-6197. Why would I come in and purchase anything after not standing behind your product and honoring your warranty. When I went to another day to the Brick store to apply for the Brick card, the person who involved in the transaction had a day-off. I got brand new appliances, plugged in the fridge and it does not work, use the stove… does not work. 4.5 years to be exact. Finally got hold of someone in the store, who said they would get a in touch with King and State; learned that even the Brick could only reach them by email, not by phone. I call the store, speak to the manager and explain the situation to him. She had to contact them again to make another appointment. I called The Bricks Headquarters to complain and you get put through to a number where you have to leave a long detailed message and then they will get back to you in a couple of days. If you feel the urge to send The Brick a handwritten letter, take down this address: Brick Warehouse Corporation 16930 114 Ave NW Edmonton, AB T5M 3S2. When the order arrived the pillows we got were much larger and fluffy. So i did, payed more money out of my budget to recieve a range that same week. Get insight on The Brick real problems. But they dont wanna fix my all problems.I don’t recommend anyone to go there, First of all it would not let me remove all of the stars, which is what I wanted to do. Don’t deal with these arrogant incompetent people. Ordered a fridge on July 15th and have still not received it to date (Oct 1st). My experience so far with The Brick has been absolutely terrible. I decided to reach out to The Brick yet again since I have heard nothing and its been two weeks since the repair technicians were here. I am very upset. All Rights Reserved. Then we had to organize another day for the installer to come back to perform the install. I had no issues in waiting but I was told this would not be an issue. How does that even make sense. Thanks again Deanna for your help. i PURCHASED A SECTIONAL IN Sept. 2016 AND 5 YR BLANKET WARRANTY. so if you want to buy something from this store you should know that you are going to suffer if you need service from them . Promotion Details It has now been 3 weeks that we have not had working appliances and have been getting dicked around. Prices on this website are for online purchases only. I had bad experiences in Scarborough William kitchen brick location manager of that location don’t know how to talk with customers look like he watch my color while he was talk with me, that’s too bad, as a manager he doesn’t have skill to talk with respect, he is rought and worse manager I ever seen in my life in this type of big firm. Use this form to send a message to one of our stores or departments best suited to help you. Now this is the second time I have had to leave my work to accommodate The Brick poor services. I can’t express enough how frustrating this experience has been and how dissatisfied we are. I told him it couldn’t be as I knew I have an excellent credit score. She then informed me that the part that was to be ordered was on back order for 90 days- how am I not surprised! And, if this a known and ongoing issue, should it not be addressed? Really frustrated about this experience and wasted 200 dollars. I spare you several details.After more than 2 hours spent at the store, we get along on a more expensive sofa, but we had agreed that I would not spend more money than I had paid to get the first one.In short, the seller and another manager check availability, approve the sale, give me my invoice, and guarantee that the sofa will be available at the warehouse on Sunday.The next day, Saturday June 27, the day before the pickup at the warehouse, we return home in the evening and a message on the answering machine saying that unfortunately there was a problem with shipping, the sofa is not available, and we are asked to call them back for a refund.I therefore call back Sunday as requested to speak to the seller. You will get free key chain and blah blah blah…I did went to his store taking half a day off from work. I order a new fridge on April 13, 2020. The young man at the loading dock made no mention of checking the order and it did not occur to us to open the box in the parking lot, in the dark, in the pouring rain to see if it was damaged or anything else. They did deliver right away, but, the fridge they sent me had two very big dents in it. Store Locator. He did cancel but I got charges on statements. Twice I spoke to the receptionist who took the message telling me that the saleswoman would call me back. You can get the same thing from BestBuy or other stores…better to pay more and buy elsewhere. Zu den benachbarten Unternehmen zählen Größen wie CocaCola, Microsoft, Vaillant und Danone. Canadians have many other ways of getting in touch with a member of The Brick’s customer service department. No updates are given and you have to keep sending emails and then get told that the date is delayed due to the manufacturer. The representative who showed up to “help” me tried to persuade me to change my order and tried to sell some other stuff to make a commission for him. Two warehouse workers confirm that there are 2 pieces missing in the sectional. Why would we? Here are a few links to help you understand more about the company and how you can get in touch The Brick’s employees. Share your story with The Brick Head Office GripeVine is a safe social customer service platform connecting consumers who'd like to share their experiences with companies who want to hear about or create positive outcomes. This happened at the brampton brick and the person name was Maria. However this is ridiculous. (When I went to the next day to the store the person involved with the transaction was there and he applied for the card successfully just under my name and the limit approved way higher than I wanted. Our friendly associates are experts in our extensive product lines and are always ready to help. Finally get through and their is delays, a month goes by and i still have yet to recieve my order. There are now over 220 stores in “The Brick Group” across Canada. Pathetic Brick. Then, he dropped the box when he was attempting to help load it into the truck but we just wanted out of the rain so drove 10 minutes to our house. Well no surprise yet again I got the run around and was told they would look into it and contact the company doing the repair to get a more narrowed window. No one ever calls back when they say they will. The freezer door is almost impossible to open.This is part of The Brick’s satisfaction guarantee: “…we will return it for a full reselection credit or refund within 7 days of delivery or pickup.”This is part of an email response I received after having a difficult time contacting someone that would deal with a refund request: “I assumed as you were filing a fault with the unit that it has been un-crated and been used.”This was the reason for no refund. The salesperson Deanna was very helpful. The customer service at the Brick Red Deer Alberta is atrocious. At this point I felt hopeless with any results with the lack of effort that was put in for all members included. I asked to speak to a manager and they tried to put me through but no one was able to answer my call. Brick Careers. The Brick takes customer complaints very seriously, and there are plenty of ways to tell The Brick’s staff all about your concerns. This was from the Newmarket Brick store. Each time the technician would label it as ‘resolved’ and this prompted the manager to argue with me about the fact that it is not new, and it is still usable, without the recliner…that is not the point, if I wanted a non-reclining couch, I would have purchased it that way. Most recently, he was The Brick’s VP of operations. I called and they said it was delayed and would now be in by the 21st. So now I have wasted two days of work for someone to come in and say literally nothing. Canadians know they can find the perfect places to turn their houses into homes at The Brick. Worst service imaginable from the Brick in Simcoe Ontario Employee named Amber was unbelievably unprofessional and inept at her job, Sitting in my house watching a delivery next door the swamper sitting in the truck smoking eating and talking on his cell phone so loud I can hearrange his conversation driver doing delivery I would never deal with you now seeing this kind of customer service this is ignorant and rude of the swamped truck #B392. 1) He told me many people have been upset surrounding the “small print on the website that no one reads” – his words – and that the warehouse guy “should” have told us to check it before signing for pick up. We bought all our home furniture from brick including mattresses during 2014 and 2016 one invoice no. I don’t know is this only me or other customer are suffering with poor customer service.Whenever I email to customer service representative they dont reply of my email in a week. The driver called me that he will reach my home within 15 minutes on the delivery day. 3) He told me “his friends” have purchased things online and have not been able to return them (am I supposed to care what his friends do?) Sign up to receive emails from The Brick. Then just switched tags for another cheaper version we didn’t want. We did not receive a single call back from them today. I been buying from The Brick for over 20 years and its definitely time to look elsewhere. trying to get my appliances repaired by our local service guy and not some company 3 hours away. We purchased furniture from Sanjay at 188 Clarence St, Brampton, ON L6W 1T4, which was PAID IN FULL (1 kitchen table, 1 dining room table, a sectional sofa, a coffee table, 1 washing machine, 1 dryer and a bed frame) from them. I enjoyed the buying experience, it is the delivery and disposal of the old bed I have trouble with. I outfitted my first house with a trip to the Brick and the stuff I ended up with is no more than "starter" quality, but at inflated prices. Hi There, Where Should I start.. It worked amazingly until September 1, 2019. Well SURPRISE no on called! We went in person multiple times and kept getting told someone would call us to get it fixed ASAP. Spoke with manager at the whitby location which lied on the phone to me and I caught him- then said he is following protocol and his hands are tied but will offer me whatever I want in store at cost. The Brick is here to help you find the right information and answer any questions. He answers that they cannot deliver me because contrary to what the saleswoman guaranteed me, it is not available.The manager asked me to come to the store and see if we could find another sofa available at the warehouse for Sunday 28, two days later. i made a claim in Nov. 2017 for repairs to my ripping chaise . I feel mislead and I am deeply disappointed. We have purchased many items from the brick and have always had someIssue. See full contest details. ... +1 780 930 6000 (Corporate Office) 16930-114 Avenue Edmonton, British Columbia Canada - T5M3S2. This was a 7 cu. When I asked what time, they will be coming they told me they would contact me that morning around 10am to let me know then the four-hour window.

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