ROZEL SIGNATURE Form and function elegantly combined. Sofa so good, no problems. Two long springs popped out from beneath the sofa and the sofa sink in after we use it for only 6 mths. Hi Got 1 set from Lorenzo 4 yrs ago. People out there, just to share my painful experience with you! ROZEL is a super big NO NO !!DO NOT BUY from ROZEL! The quality and after sales service are very very poor! We have bought a full leather sofa (3 +2 seaters) frm ROZEL which cost about RM10k. Sleek furniture masterpieces for today's utility. I will not recommend ANYONE to buy this brand or even consider this brand......Beware. I have the same bad experience at outlet near toh guan.There was a guy probably sale person came to talk to us. Rozel Aftersales Service really horrible. He is so uunprofessional, and rude. These two has been around for ages. How can Rozel survive for so long with gangster sales attitude and no integrity??? He then proceed to sell us bed and mattress and we agreed. I then proceed to make payment and was surprised that he told me to make full payment as the items are all selling at promotional price. Their items are more expensive compared to other shops. Next we select the chair. I suport enzol, a competitor with cheaper price n quality leather. Luckily we took a photo of the table beforehand and showed it to the deliveryman. DO NOT EVER EVER BUY ANYTHING FROM THEM!!! When we paid In the shop (in full as demanded) they said … Extravagant Silhouette A focal point that lets you keep everything else minimal in your living ensemble. The rest I am not sure Maybe Harvey Norman as well. I always buy furniture at IKEA no problem at all. They then have changed with a new set and promised to give me refund if I've problem with it. I was very distressed and complaint to them that this is not acceptable!! And they delivered both the wrong cabinets. with 1 week time the leather has torn with the cushion surfacing plus white spots on the leather, when I called to them and they'll do the repair and I've refused to accept that since the sofa is newly bought!! https://ttpm.kpdnkk.gov.my/portal/index.php/my/. People out there, just to share my painful experience with you! Don't ever go there Undeniably Grand VIEW COLLECTION ROZEL GOLD Form and function elegantly combined. They asked me to take one of the cabinets as it is and the other one I had ordered a 3D design cabinet and he said that's not available and instead asked me to take a simple one at the same price. After we gave up with him and leave the store, he tried to show off gestures like gansters which is too unprofessional. We were saddened by the numerous negative reviews. it took about seven months to settle it. After we asked if we can select the white chairs a few times (as he keeps recommending us black chairs which does not match the table), he told us we have to top up $100.00. He started nice talking and when he knew that we are not going to top up, he started talking very rough. Maybe look at Lorenzo or Rozel. went to FOF - Factory Outlet Furniture last friday, 3+2 seater cow leather sofa baru RM3.5k. Best 5 Recliner Brands In Malaysia Creativehomex Rozel for how you live save your living room e with rozel s 10 foot power recliner rozel leather sofa sho malaysia rozel full leather left l shape sofa home furniture. When I told him that I won't take it at the same price as this was very different from what I had ordered.l, he threatened me and said I will enforce this on you!! If don't sell overpriced product claiming to be godlike how to earn money? Just bought a set of Sofa from Rozel. within a year, the springboard underneath the leather seat dropped off to my living floor and damaged!!! The one they sent us were the new design. ROZEL is a super big NO NO !! It is so horrifying!! Sleek furniture masterpieces for today's utility. Agenda laknatullah competitor menjatuhkan Rozel. How can all victims of Rozel make our pleas heard by the authority? These guys think customers are fools. i sit on my ferrero rocher for 20 years still no melt. As a consumer I believe we deserve a better services and money back if the quality of products are really that lousy and utterly unacceptable conditions!!! Very similar experience last week. I notice Rozel is getting very big nowadays, can see all around Malaysia Rozel now build their own fancy display buildings. Card PM. Delightfully contemporary to suit modern tastes. We were told that they are unable to craft the design which was agreed on earlier. To my horror!! We told Rozel up and they told us that its the same model just that it is an A and B version difference. my rozel more then 7 years still super comfy tho, yea the leather seem crack at some place but its still super sturdy, Rozel is only balakong local low quality furniture but selling at high price..almost everyone knows, QUOTE(Stigonboard @ Jun 19 2015, 07:12 PM), QUOTE(Protagonist @ Jun 19 2015, 07:04 PM), Once saw sofa set selling for RM 600k...immediately sat on it. QUOTE(alextanck84 @ Jun 19 2015, 08:02 PM), QUOTE(alextanck84 @ Jun 19 2015, 07:58 PM), wow! Indulge in Maximum Comfort Premium Frederica leather offers a superbly fine and soft finishing that oozes effortless refinement. The salesman, Eric is very enthusiastic in serving us. The worst thing was even though we expressed that the item he was showing to us was not what we were looking for, he insists us to buy that. They also don't seem to care about 'happy customers'. Keeping my finger cross that they honour their delivery in good quality as promised. I'd like to lodge an complaint against Rozel furnishing Pte Ltd which has supplied with the lousy quality sofa to me despite that I've requested to make a replacement NOT 1 time but 3 times and till now still NOT YET SETTLED!! Download this topic in different formats or view a printer friendly version. Consumer complaints and reviews about rozel furniture: Mark007 Send email : Aug 20, 2020 Can’t Fulfil Order - Delayed Refund. Nothing from them. I bought my Sofa from Rozel Taman Tun Malaysia few years ago and I am totally give up on their after sales service and attitude recently. what other brands are considered branded in the market? Rozel is locally made furniture, they claim it's imported but not true... Rich peoples mindset : Buy the most expensive unit, confirm puas pakai till die, no rosak wan. alextanck84: Oct … I concur and endorse on the poor and hooligan service provided by the salesmen. I felt uneasy after the whole event and googled for reviews on Rozel. He even threatened that if I'm not happy with them, I can publish in newspaper or go to broadcast their lousy services since Alvin claimed that he is the big boss there and don't need to lodge anymore complaint to anyone!!! Then came a guy and he make some phone calls in front of us and finally said can be done but with some modification in the table top design. Then after 3 weeks they called me and wanted to compromise. the buyer bought a leather sofa claimed by the seller when it is not genuine leather. Even the deliveryman agreed that the table is different. lel customer will always say i use it with care infact use it like shit /butthurt, my table 10k been using for 2 years no problem, Customer problem, seller is always right in Malaysia. ROZEL LIFESTYLE An inviting touch to your everyday life. wanna go survey for sofa.. ada warranty 5 tahun lagi. I bought my Sofa from Rozel Taman Tun Malaysia few years ago and I am totally give up on their after sales service and attitude recently. lastly, leather quality is really horrible....BAD EXPERIENCE........... We use cookies to improve your experience on our site and to show you personalised advertising. Only the Finest Materials One of the most durable organic materials to exist, bovine leather is also one of the most sought-after leathers due to its natural thermal qualities. I've refused to pay a single cent to them anymore with all the inferior and lousy products they supplied to me and given me so much stresses and troubles and times to follow up with the lousy services!!!! Ok.. next day, he said that he will call us back... Nope, nada zlich. At … Receive email notification when a new topic is posted in this forum and you are not active on the board. Long long time ago, Melandas is to be the trusted name but now bungkus already in Malaysia. Alvin has demonstrated an outward denial of the company responsibility and wanting to brush off the customer just by threatening which is displaying a shame to the company and ruin the company reputation!!!! We had ordered a number of stuff from them (bill in excess of S$2k). I have the similar experience. (3+2+1)The sofa quality is outrageously poor; however the price is premium.- The leather on the main surface have a lot of scars.- The stitching was uneven (not straight-line) and badly done on the side of sofa.- … Wrote to them3 time, call their stuff Mr. Mok and talk to him about my urgency on such repair but went to deaf ear. My wife was totally exhausted by the hard sale. Nevertheless, we decided to give them the benefit of doubt. It is a complete disappointment ROZEL furniture. only idiot will spend 10k buying from rozel. Thank god we haven't bought anything from there. We agreed on the offer and wanted to choose the dining chairs and he suggested to select at a later date, claiming there will be more designs coming in around June. He then called a guy, Brian (which much tattoo on his hands) to come talked to us. At this point, we really are not feeling good about the whole thing and told him that we will not top up any money. We were very disappointed to hear that and requested for Eric to check again. FAQ QUOTE(DarkEmotion88 @ Jun 19 2015, 05:24 PM), QUOTE(99FoxDemon @ Jun 19 2015, 06:00 PM), lol just st because name is rozel u think high crass italian made sofa ah. A Fine Culinary Experience An appetite for sturdy materials and modern takes on classic designs. 3 weeks they called me and wanted to compromise you agree to our horror, only row! Sent us were the new design we told him we were just browsing, he to! Long time ago, Melandas is to be godlike how rozel malaysia review earn money we had ordered a number of from. 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